Shipping & returns

Return Policy:

   •  If you are not 100% satisfied with your purchase, you may return it within 30 days for a refund of the purchase price.

   •  Orders must be returned in the original packaging and are subject to inspection upon return.

   •  Orders will be returned to the following address:

   Loop America

   PO Box 81032

   Rochester, MI 48308-1032
 

Refund Policy:

   •  Refunds will be issued upon receipt and inspection of the returned order.

   •  The refund will be issued to the instrument (debit/credit card) used for the purchase.

   •  The amount of the refund will be for the purchase price of the order excluding shipping costs.

   •  Defective products will be replaced at no cost to the purchaser.

Cancellation Policy:

   •  If the purchaser notifies by email or phone before an order is shipped, Loop America will promptly cancel the order and issue a refund.

   •  If the order has been shipped, the purchaser must return the order  to Loop America for a refund (see Return & Refund Policies).

Delivery/Shipping Policy:

   •  Most orders will be shipped within 48 hours of the receipt of the order.

   •  Commercial products may take 1-3 weeks to be shipped.

   •  Once shipped from Loop America, delivery will be within 3-5 days.

   •  The purchaser will receive expected delivery notification by email.